What our clients have been saying …

The children loved it. We all had a great time. Very helpful skipper.

Just an excellent experience all round – Thank you !

We’ve been a few times, but this was the first time for 10 out of 12 on he boat.
I have a load of emails from them extolling the crew and the whole experience. If you wish I can pull these together and let you have them.
It was a lovely day, helped by the weather.
We’ll be back
You should try it

We had a wonderful day – the sunny weather helped! There were 22 of us which was a good number and meant that there was lots of room. It was an extremely relaxing, well organised day.  Thank you.

Very enjoyable

Great day. Great crew.everybody wants a repeat trip.

Will recommend Waterways Experiences to others as I already have.
Even as a canal angler. Ha Ha.

This was a great family day out and our needs were fully met. We all had the opportunity to work the locks and steer the boat – and if we chose to relax on deck instead, that was fine.  The crew were very friendly and  it was a delight to be able to include a crew member’s dog (our permission had been sought beforehand). This made the trip extra special.

The boat was wider than we had previously experienced so the younger and older members were able to move about with ease without bumping into each other or having to move out of the way, which was great as we had expected the boat to be  ‘narrow’.

The opportunity to have a take away fish and chips meal brought to the boat was a bonus and meant that I didn’t have to do the catering.  The meal was also reasonably priced and the serving was huge – even by my family’s standards!

The trip was very good value for money and I have recommended WEXP to my friends and would extend the recommendation to anyone reading this review.

This was a 50th birthday treat from my mum and aunt and it was exactly how I wanted to spend my birthday.

We really enjoy the boat trips almost as much as the service users! Its not like being at work at all! We recommend wherever we can to fellow groups as the service you offer is so good & excellent value for money.

Wonderful day out enjoyed by all, residents haven’t stopped talking about how lovely it was.
The crew were so helpful which took away a lot of the usual stresses when arranging a day trip for our residents.

All the comments I received were good. I am sure they will tell all their friends what a wonderful day they had.  Everyone said how lovely and relaxing the experience had been.  Fish and chips were good too!

All our party thoroughly enjoyed themselves. They loved the serenity, calmness, the scenery, the ducks, swans and wildlife and of course, above  all fortunately, the good weather we had!

We are going to plan another just working dates

Just that it is a thoroughly enjoyable day out for both staff & service users.

Excellent, we are recommending you 🙂

All we expected, after several years of taking these trips. Went very smoothly and cheerfully.

The whole family had lovely time the boat was lovely. The crews were very welcoming and jolly.

First class outing for our group. Shame you can’t control the weather!!

When the booking eventually got set up the rest of the experience was great thank you. The skipper and crew could not have been more helpful and it was great to be looked after so professionally and considerately. Thank you Tim Richard and Peter

It was a fantastic experience, the trip was very enjoyable for children and adults alike. It made my daughter’s birthday very special.

We all had an amazing day, everyone said how friendly the crew were and how helpful, this made such a difference to the day. When asking the team how they felt they used the words excellent, amazing, perfect and a very special team day out. It was great fun every minute of it.

Excellent very enjoyable everyone had an amazing time its are 2nd trip over a month already

Fantastic day out run by a brilliant company and its all for a good cause.

We had a wonderful time and will be booking again for next year. Thank you again to the crew they were such lovely people

All the guests said they had a wonderful evening and would like to do it again

Everyone had such a lovely time – people that had never been on one before thought it was wonderful. Your staff worked so hard – Thank you.


My feeling is that everyone had a very enjoyable time and all aspects of the trip, the boat, comfort, crew, inclusive activity, were excellent.

Fantastic trip. Problems with the engine, we had to ‘limp’ home. The crew made sure this didn’t spoil our experience. Wonderful

A really wonderful experience for us all – beautiful boat, beautiful scenery, beautiful day and a wonderful and fun crew. Thank you all so much.

We had a really enjoyable day. Very friendly crew.

A great day out

The crew are amazing. We had one lady with has dementia who felt a little uncomfortable but the crew sang songs with her to cheer her up – brilliant.

The whole group went away very impressed with the evening, very keen to come back, thinking of ways to use the boats for other groups and complimenting the skipper and crew on the quality of the experience.

Lovely day enjoyed by all but some surprised unable to smoke outside on the boat. While standing on the towpath next to the boat, oine observed couldn’t see the difference between smoking there or one foot forward on the boat.  Said  lthat, with friends, wouldn’t be a problem to ask anyone really anti if they’d mind going inside or to the back of the boat while they had a cigarette. 
Very enjoyable – your adaptable and friendly staff made us extremely welcome and were appreciative of the needs of a class of 10 year olds.

I have already been telling all my friends what a fantastic trip it was and will like the same crew Pete, Graham and Maggie and not forgetting Ruby.
The crew are all so friendly and made it even more special

We can’t thank the crew enough for such a memorable experience!!!!

A wonderful day, thoroughly enjoyed by all participants. Not always easy to achieve. As much or as little as one wanted to do. All the extra bits usually missing from self-catering facilities, tea towels, washing up liquid and sponge, salt, pepper etc all present and correct! Amazing! You really can “just bring milk” as suggested.

I was really impressed by the boat, crew and back office. It made the day the best it could have been. The crew was extremely friendly and integrated the guests into enjoying the running of the boat, helping with locks and steering.
All in all a very professionally run day and I would not hesitate to book again in the future.

Never been on a canal trip before enjoyed the whole experience and will definitely recommend it .No need to worry about lack of experience everything so well explained.

Our group had a wonderful day on the Close Shave. Crew were friendly and helpful.

A wonderful experience for our Carers it gave them a day to themselves away from their caring duties so necessary for their wellbeing and for the person they care for.
If they wanted to interact with activities on the boat they could or they could enjoy relaxing in the chairs on the deck. It was a perfect day thank you so much to Maggie, Brian and Davinia not forgetting little Ruby.

Very enjoyable. The only thing which could have improved our experience was if there was room for more people on deck.

It was fantastic. Everybody had a great time, the weather was with us. We were really relaxed. The crew were wonderfully friendly and helpful. We were at our ease but able to get hands on if we fancied it, which was worth it, so enjoyable, but when we fancied a rest, the crew could take over. For some of our party, it was the first time they had been on a canal boat, and i’m sure now it won’t be the last! We felt really safe, on such a big boat, and knowing we had first aiders on hand. A worthwhile experience, and a vital community assett! Well done and thank you!

We had a very enjoyable day and are looking forward to doing it
again in the future.
Our thanks to all the crew for a lovely day

Everyone in our party of mainly older people, several with limited mobility, seemed to really enjoy the trip and all feedback so far has been positive. The crew members were very friendly and helpful, as were the shore staff.    Thanks to all the volunteers and I would certainly recommend Waterways Experiences to friends or other groups.  
Unfortunately our group may have to disband next year, but if we are still going I am sure we would want to make another booking.

A smashing way to thank our involved tenants for the effort that they put in throughout the year. The evening trips are exceptionally good value – a boat and crew of four for little more than the cost of hiring a hall for a meeting!
Everyone had a really enjoyable time.

I arranged this trip for my colleagues, some who have been before for others this was there first go. All of them said they would recommend you, the crew were incredibly friendly and helpful; they all enjoyed the evening and being able to help with the locks, taking the helm or just sitting,relaxing and benefiting from the slower pace in the countryside. When asked for suggestions the reply – let’s go again!

A fabulous day. Out to celebrate an 80th birthday we had three generations on board and everyone was engaged, whether sitting on deck and enjoying the gentle glide along the canal, having instruction on how to steer the boat, clambering on and off and finding out just how much hard work it is navigating the locks and learning some interesting facts along the way – something for everyone. The staff were friendly, extremely helpful and ensured we had a memorable day. Thank you

Good day out ! !

The trip on Sheldrake III was fabulous. The Guides were able to get involved with the locks and steering as well as taking time to spot the local nature – including terrapins, a grass snake and a dinosaur! It was a relaxing day, spent with a friendly informative crew – we’d certainly recommend it to other groups.

All the comments I have received have been very positive. Sue, Graham and Peter were excellent.  They made everyone feel welcome and involved them when it came to the locks.  If anyone wanted to get off they could. Everyone who wanted to steer were able to do so.  The children didn’t stop talking about the trip and all that they had learnt during the trip. Mum (who was celebrating her 70th birthday) thoroughly enjoyed the day and was able to spend time with everyone on board.  A great day was had be all.  Brilliant day. Thank you

An excellent evening out, and one to be repeated!

It was a really excellent team day out. The boat entirely met our needs and the crew were very friendly and helpful.

An excellent day out. The crew were friendly and informative. We were encouraged and supported in taking an active part in steering the boat and working the locks. One of our group is a wheelchair user, another has hearing impairment- both were supported and encouraged to join in.

Our passengers are already enthusing to their friends about the trip and I am sure that we will be under pressure to provide another one next year, plus one family is thinking of booking a trip at school half-term later this year.

Excellent day out for all ages and beautiful views. Crew were great and great that you can join in – learnt a lot from the experience.  Thank you.

Great day out, as usual!


Everybody loved it, we had all ages from 7 to 94! The special touches, like certificates for the children and especially the attention paid to everybody’s enjoyment and satisfaction were over and above what was strictly necessary. So friendly and helpful, made the whole thing a real joy.
It’s a lovely space for a party, roomy, light, clean, well-appointed.

Really nice day and enough hands-on for it to be an adventure.

Brilliant day, always fun and relaxed.
It was a great experience. Ian at the base was very friendly and helpful, as were the crew, and our group really enjoyed the experience. I don’t know if we had Sheldrake 1 or 2 as I don’t know which is the big one, not having seen the other two.

the trip was excellent.

the passengers were from sheltered housing for elderly.
Access to and on the boat was very accessible.
kitchen facilities were compact and appropriate for the flow of drinks and snacks.

lunch delivered was well cooked and hot.

Enjoyed the boat ride and the scenery despite the weather for August.

Everyone enjoyed being out for the day, a great lift of spirits and lots of laughter heard.

The crew got so wet as the weather was very bad but they kept the spirits up and worked so hard.  thank you to all.

I/we were really very impressed, we were a client of Reachout Plus and got Waterways Experience through the canal and river trust by asking of Shelldrake III’s where abouts. The three crew members were very knowledgable and made the day

Book It!!
It is a wonderful experience.

As group leader on the day I was immensely impressed with the boat and the crew. The group of 11 elderly clients, many with mobility problems, all expressed their pleasure during the trip and on the way home afterwards all said what a lovely day they had.  Despite the dull weather, we all had a fabulous day and thoroughly enjoyed ourselves. The crew were extremely helpful and knowledgeable about the boat, the canal and surrounding area.  They were very helpful to us all.  Thank you all very much.

I have already ‘waxed lyrical’ about the Waterways Experience and I know that my fellow travellers have been equally as enthusiastic.
We have emphasised the friendliness and competency of your crew and the delights of being on your boat. Whilst we were lucky with the weather I feel sure that we would have had a great time in any weather.

Excellent- everyone enjoyed their day and the crew were brilliant with the kids that we brought along, thanks to the crew

We all thoroughly enjoyed the day. Many of the people in our group would not have been able to consider a canal boat trip if the boat was not so well adapted to the needs of those with mobility problems.  We have had so many appreciative comments from those who came – enjoyed the peaceful quality of being on the canal – were delighted at the opportunity to help with the locks and steering the boat – enjoyed the lovely lunch from the fish and chip shop.  Everyone went home feeling they had had a good day.
Our thanks to Tim and the Crew!

It was a wonderful experience, especially for my son, who sat on deck most of the time enjoying the sounds and feelings of being there with such joy and pleasure. Everyone had  wonderful day. Thank you so much.

A very pleasant day. Goon fans very welcome.

Wonderful! There are not many activities that three different generations can equally enjoy. All ten of us had a really nice time. Thank you.

Very satisfactory, enjoyed every minute.
Why not try it yourself.

Another lovely trip with excellent and knowledgeable crew, who also work their socks off for our enjoyment! And luckily the weather to go with it!
Thanks very much to Graham, Sue & Malcolm.

Very satisfactory, enjoyed every minute.
Why not try it yourself.

It’s a brilliant way to entertain friends and family.
All our guests has a wonderful and relaxing time and we have had some wonderful thank you letters. The perfect sunny weather was a bonus but even without it its a great day out.

We all had a brilliant time. Everyone was given the opportunity to choose what they would like to do.  The skipper and crew were really helpful and friendsly.

The group had a great time and said how wonderful their day had been. Several of the group excitedly chatted of having helped steer the boat or do the locks.
As usual the crew could not have been more helpful which is why we return again and again to Waterways Experiences.

The passengers, who were mainly elderly, welcomed the opportunity to walk around the boat and on the tow path. Also helping with the locks.

We brought a group of older ladies, many had never been on a canal before. We had a fantastic afternoon. The crew were so helpful right from the moment we arrived and continued to be all afternoon. All our ladies were encouraged to take part where possible and all had a really great time. We will definitely return, hopefully soon.

A very pleasant, relaxing experience, with a welcoming & accommodating crew.

Excellent day out in spite of the weather on this occasion.
The crew couldn’t have been more friendly and helpful.

What a great way to spend a Sunday afternoon!

Excellent, crew were helpful and facilitated some of our passengers with dementia to work the locks which made it more of an experience for them and great to see them getting involved.

very well run and crewed

That it’s a very well-run organisation run by committed and friendly people, and they’ll enjoy the chance to help steer the boat, operate locka, enjoy the wildlife and scenery and socialise.

There was so much more room to move about than we had imagined. Very well equipped with everything that might be needed.  The crew were so kind and helpful to us all and especially patient with the three children aged between 4 and 9 who were keen to help with every lock.
A memorable family day out and we look forward to returning next year.

We all enjoyed the day very much. The crew were very friendly and helpful and the weather was glorious and it was such a peaceful atmosphere on the canal.  The facilities were excellent and those of us who wished to do so had a go at the locks.

We had a lovely time on the canal boat trip from Nash Mills. Crew were very friendly and helpful.  Boat was lovely and warm and we had plenty of space to move around and good views of the canal.  Great to take life at a slower pace and see Hemel Hempstead/Boxmoor from a different angle. We all enjoyed the trip very much.

As always the Waterways Experience was a great day out and the crew brilliant.

I was really looking forward to this trip and it was beyond my expectations. We all really enjoyed the day. The crew was amazing with my four godchildren (ranging from 7-10 years of age). They engaged them and encouraged them and the kids learned so much.

Fantastic value for money, a great experience and definitely a perfect venue for any party.

Everyone had a great time. Fantastic experience.

My friends from the Rambling group all thoroughly enjoyed the trips on both boats. There were positive comments from all about the crew’s friendliness; the opportunities for all to take part in everything, locks and all; the excellent availability of the kitchen and it’s facilities – The kettles were particularly useful!
People have already mentioned to me that they would like another trip in the spring/summer. I’ll be in contact.
Thank you!

Excellent, many of my friends were interested in booking a trip for their friends and family. The crew were very nice, helpful, professional and friendly and everyone including the two year old had a wonderful time, thank you so much for such a lovely time.

Great experience, really accommodating!!

As always fantastic support from crew and a lovely warm welcome.

Thank you, we had a wonderful Waterways Experience! Our group of adults with learning disabilities had a rare opportunity to spend time on the canals that are part of all our lives. The crew were really welcoming and friendly and understood the needs of our members well. Everyone who wanted to had a go at steering and working the locks, and we were free to entertain ourselves as we went. We will definitely book again!

Our members loved the trip and want to book again for next Christmas.
From my point of view it was lovely not to have to worry about packed lunches etc, so the fish and chips option was great and worked well.
It was a lovely experience everyone enjoyed it. It was for all ages and we were made to feel very welcome. Couldn’t of asked for a better day. Everyone went home happy and tired.

Absolutely excellent. The crew were lovely. We also came the week before. We come every year.

Fantastic experience as always, great day out and brilliant crew.

Terrific! Alan, Paul and Sue were so friendly and the whole family loved it.

It was better than expected, all of our party which included 2children under 7 and two teenagers really enjoyed it. I think four hours was just about right for all the different ages on the trip.

Thank you so much for looking after us so well.

Happy Christmas to all

Festive trips are amazing value.

We really enjoyed our cruise and the festive cruise was a great option for us as we often struggle to find something for our varying needs at this time of year.
We had the fish and chip option which was great. We had planned our order and filled out the menu but then on the day we were persuaded to reduce our order as the portions were large, in hindsight I wish we had been able to say no and to stick to our planned order and would recommend this in future for any learning disabled groups. It became difficult for a couple of our young people who have autism to share their chips and as everyone had already paid they did expect their own portions. Some people have complained to me since and refunding a portion of the money has just caused a lot of hassle!Seems a silly issue but is worth considering for our client group in future and possibly better for the crew to not get involved with the food!
We did have a really enjoyable trip and I hope my comments do not detract from the other positive elements of the day.

It was great fun. The captain and crew were very welcoming and encouraged us all to actively participate. Overall, a very professionally run organisation. Highly recommended.

Will be recommending many friends to book a boat in the future, I think many of the passengers in my group would like to book. Might need a reunion in the summer!! Thank you so much xxx the crew were fantastic xxxx